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Privacy Policy and Terms & Conditions

Privacy Policy
Last updated: January 14, 2026

Welcome to The Care House Consultancy Ltd (Company No. 16907146) (“Company”, “we”, “our”, “us”). We are committed to protecting your personal data and your privacy. If you have any questions about this notice, contact us at info@thecarehouseconsultancy.com.

This Privacy Policy explains how we collect, use, share, and protect personal data when you visit https://thecarehouseconsultancy.com (the “Website”) or interact with our services.

  1. Who We Are (Data Controller)

The Care House Consultancy Ltd (Company No. 16907146) is the data controller for the purposes of applicable data protection laws.

Address: 71–75 Shelton Street, London, United Kingdom
Email: info@thecarehouseconsultancy.com

  1. Information We Collect

We collect personal data that you voluntarily provide to us and data collected automatically when you use our Website.

  1. A) Data you provide
  • Contact Data: name, email address, phone number.
  • Business/Service Data: company name, job title, and the details you provide via our forms (e.g., consulting needs, messages, preferences).
  1. B) Data collected automatically
  • Technical/Usage Data: IP address, device and browser information, pages viewed, and basic analytics about how you use the Website.

Sensitive data: Please do not submit special category (sensitive) data (such as health information) through our general website forms unless we specifically request it via a secure method.

  1. How We Use Your Information

We use personal data to:

  • Respond to inquiries and provide requested information
  • Provide and administer our services
  • Manage bookings, service requests, and customer support
  • Send administrative communications (e.g., confirmations, updates)
  • Maintain the security and performance of the Website
  • Comply with legal obligations and prevent fraud or harm
  1. Legal Bases for Processing

We process personal data under one or more of the following legal bases:

  • Consent (e.g., when you submit a form requesting contact)
  • Contract (to provide services you request)
  • Legitimate Interests (to operate, improve, and secure our Website and services)
  • Legal Obligation (to comply with applicable laws)
  1. Sharing Your Information

We may share your data only as necessary:

  • With service providers (e.g., hosting, email, analytics, booking/payment providers) who process data on our behalf under appropriate safeguards
  • To comply with legal obligations or protect rights and safety
  • In connection with a business transfer (e.g., merger, acquisition), with appropriate protections

We do not sell your personal data.

  1. International Transfers

Some service providers may process data outside the UK/EEA. Where this happens, we use appropriate safeguards required by law.

  1. Cookies

We use cookies and similar technologies. Non-essential cookies (such as analytics/marketing) will only be used where you provide consent, and you should be able to manage preferences.

  1. Data Security

We use appropriate technical and organizational measures to protect personal data. However, no method of transmission over the internet is completely secure.

  1. Data Retention

We keep personal data only as long as necessary for the purposes described above, and then securely delete or anonymize it.

  1. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict processing, object to processing, and withdraw consent. To exercise rights, email info@thecarehouseconsultancy.com.

  1. Contact

The Care House Consultancy Ltd (Company No. 16907146)
Address: 71–75 Shelton Street, London, United Kingdom
Email: info@thecarehouseconsultancy.com

2) TERMS & CONDITIONS (Final)

Terms & Conditions
Effective date: January 14, 2026

These Terms & Conditions (“Terms”) are a legally binding agreement between you (“you”) and The Care House Consultancy Ltd (Company No. 16907146) (“we”, “us”, “our”) governing your access to and use of https://thecarehouseconsultancy.com (the “Site”).

By using the Site, you agree to these Terms. If you do not agree, you must discontinue use immediately.

  1. Company Details

The Care House Consultancy Ltd (Company No. 16907146)
Address: 71–75 Shelton Street, London, United Kingdom
Email: info@thecarehouseconsultancy.com

  1. Services & Information Disclaimer

The Site provides information and (where offered) care consulting services. Content is for general informational purposes only and does not constitute medical advice. For medical concerns, consult a qualified healthcare professional.

  1. Intellectual Property

Unless otherwise stated, all content on the Site (text, graphics, branding, logos, downloads) is owned by or licensed to us and protected by intellectual property laws. You may not copy, reproduce, distribute, or create derivative works without written permission, except as permitted by law.

  1. User Representations

You represent that you have legal capacity to agree to these Terms and that any information you submit is accurate and not misleading.

  1. Prohibited Activities

You must not misuse the Site, attempt unauthorized access, interfere with security, scrape content at scale, or use the Site for unlawful purposes.

  1. Bookings, Cancellations & Rescheduling (24 Hours)

If you book a consultation/service through the Site:

  • You may cancel or reschedule up to 24 hours before the scheduled start time at no charge.
  • Cancellations made less than 24 hours before the scheduled time, or no-shows, are not refundable.
  1. Refunds

All sales are final except where required by law.

  1. Statutory Consumer Rights (Important)

If you are a consumer and you arranged a service online/at a distance, you may have a legal 14-day cancellation (“cooling-off”) right in certain circumstances.
If you request the service to start within the 14-day period, you may be required to pay for the portion of the service provided up to cancellation.
Nothing in these Terms affects your statutory rights.

  1. Digital Content (If Applicable)

If we provide digital downloads/instant access content, you may be asked to give express consent to immediate supply and acknowledge that you may lose the right to cancel once downloading/access begins.

  1. Third-Party Links

We may link to third-party websites. We are not responsible for their content or policies.

  1. Disclaimer of Warranties

The Site is provided “as is” and “as available.” We do not guarantee uninterrupted or error-free operation.

  1. Limitation of Liability

To the maximum extent permitted by law, we will not be liable for indirect or consequential damages arising from your use of the Site or services. This does not limit liability where it cannot be excluded by law.

  1. Governing Law & Jurisdiction

These Terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over disputes arising from these Terms.

  1. Contact

The Care House Consultancy Ltd (Company No. 16907146)
Address: 71–75 Shelton Street, London, United Kingdom
Email: info@thecarehouseconsultancy.com