Refund & Cancellation Policy
Refund & Cancellation Policy
Effective date: January 14, 2026
This Refund & Cancellation Policy applies to services purchased or booked through https://thecarehouseconsultancy.com.
Legal Entity: The Care House Consultancy Ltd (Company No. 16907146) (“we”, “us”, “our”)
Address: 71–75 Shelton Street, London, United Kingdom
Email: info@thecarehouseconsultancy.com
1) General Overview
We aim to provide high-quality consulting services. We understand plans can change, so this policy explains how cancellations, rescheduling, and refunds work.
2) Cancellations & Rescheduling (Consulting Sessions)
Notice period (24 hours):
You may cancel or reschedule a booked session at least 24 hours before the scheduled start time at no charge.
Late cancellations (less than 24 hours):
Cancellations made less than 24 hours before the session start time are non-refundable.
No-shows:
If you do not attend your session and do not provide notice (“No-Show”), the session fee is charged in full and is non-refundable.
How to cancel/reschedule:
Email info@thecarehouseconsultancy.com from the email used at booking, with the subject line: “Cancellation / Reschedule Request”, and include your full name + booking date/time.
3) Refunds (Pre-Paid Services)
Eligible refunds:
If you cancel within the 24-hour notice period, you are eligible for a full refund (unless a different written agreement applies).
Processing time:
Approved refunds are returned to the original payment method within 7 business days, and in any event within 14 days where required by law.
Completed services:
Once a session/service has been provided and completed, no refunds are issued.
4) Project-Based & Contractual Work
For retainers, packages, or long-term projects, cancellation/refund terms are governed by the separate written agreement/contract. If there is any conflict, the signed agreement prevails.
5) Changes or Cancellations by Us
If we must cancel or reschedule due to unforeseen circumstances or consultant unavailability, we will offer either:
- a rescheduled time slot, or
- a full refund for the affected session.
6) Statutory Consumer Rights (Important)
If you are a consumer and you purchase services online (a distance contract), you may have a legal 14-day “cooling-off” right in certain circumstances.
If you request the service to start within the 14-day period, you may still cancel, but you may be required to pay for the portion of the service provided up to cancellation.
Nothing in this policy affects your statutory rights.
7) Contact Us
If you have questions about this policy, contact:
The Care House Consultancy Ltd (Company No. 16907146)
Address: 71–75 Shelton Street, London, United Kingdom
Email: info@thecarehouseconsultancy.com