FREQUENTLY ASKED QUESTIONS
Clear Answers for Confident Caregiving.
At The Care House, we believe that understanding is the first step towards effective care. Here, you’ll find answers to the most common questions about our digital guides, consultation services, and how we help families establish reliable routines. If you can’t find what you’re looking for, our support team is always ready to assist
01. Who is The Care House for?
We support families, caregivers, and care providers who want clearer, safer, and more confident care—especially when things feel overwhelming.
02. What do you help with?
We help with daily care routines, safety planning, dementia-related communication challenges, caregiver support, and care coordination—tailored to your situation.
03. Do you specialize in dementia care?
Yes. We provide practical, person-centered strategies for confusion, agitation, communication difficulties, and routine structure.
04. Do your guides replace a doctor?
No. Our guides are organizational tools and do not replace medical advice, diagnosis, or treatment. Always follow your licensed clinician’s guidance for medical decisions.
05. Do you provide medical advice or prescribe treatment?
No. We do not diagnose, prescribe, treat, or provide emergency services. Our support is educational and consultative.
06. What happens during an online session?
We clarify your goals, review your situation, and create a practical action plan you can apply immediately.
07. How long is a session?
Most sessions last 30–60 minutes, depending on the service you book and the complexity of your needs.
08. Can you review documents like care plans, medication lists, or incident notes?
Yes—if your package includes document review. We help organize and summarize information, flag non-clinical care risks (e.g., safety, routines), and prepare questions to discuss with your licensed clinician when needed.
09. Do you offer WhatsApp messaging support?
Yes—selected packages include WhatsApp support for follow-up questions between sessions. This is not an emergency service.
10. How do I receive the checklists and digital downloads?
If your package or purchase includes digital downloads, you’ll receive an instant download link by email right after checkout.
11. Can I fill the PDFs out digitally?
Yes. Our files are fillable (interactive) PDFs where available. You can type on a tablet/phone/computer—or print for a binder.
12. Do you offer refunds?
Digital downloads are non-refundable due to instant access. Online sessions can be rescheduled or canceled based on our Refund & Cancellation Policy.
About Our Services
01. Who is The Care House Consultancy for?
We support families, caregivers, and care providers who want clearer, safer, and more confident care—especially when things feel complex or overwhelming.
02. What kind of support do you offer?
We offer practical guidance on care routines, communication strategies, safety, daily planning, caregiver support, and care coordination—tailored to your situation.
03. Do you specialize in dementia care?
Yes. We support dementia-related challenges such as confusion, agitation, communication difficulties, daily routine structure, and caregiver coping strategies—always with a calm, person-centered approach.
04. Do you provide medical diagnosis or prescribe treatment?
No. We do not provide medical diagnosis, prescriptions, or emergency care. Our support is educational and consultative, designed to help you navigate care decisions more clearly.
05. Can you help even if we live in different countries or time zones?
Yes. Our services are remote and designed to work internationally. We schedule sessions across time zones and keep communication simple and organized.
Sessions & What You’ll Receive
06. What happens during an online session?
We listen first, clarify goals, assess what’s working/not working, and build a clear action plan. You’ll leave with practical next steps you can apply immediately.
07. What kind of support do you offer?
We offer practical guidance on care routines, communication strategies, safety, daily planning, caregiver support, and care coordination—tailored to your situation.
08. How long are sessions?
Session length depends on the package you choose (e.g., focused quick consult vs. extended deep-dive). The booking page shows exact durations.
09. Can you review documents like care plans, medication lists, or incident notes?
Yes—if you choose a package that includes document review. We can help you organize information and identify practical risk points to discuss with your medical team when needed.
10. Is this service only for families?
No. We also support care facilities, home-care teams, and professionals with care coordination, quality improvement insights, and training-style guidance.
WhatsApp Messaging Support
11. Do you offer WhatsApp support?
Yes. Some packages include WhatsApp messaging support for follow-up questions and guidance between sessions.
12. Is WhatsApp support truly “24/7 unlimited?
We offer ongoing messaging support, but to keep it fair and high-quality, it’s under a reasonable-use approach. We respond as quickly as possible, but it’s not an emergency service.
13. What is WhatsApp best for?
Quick questions, reassurance, routine tweaks, “what should I do in this moment?” guidance, and follow-ups after you try a strategy.
14. What is WhatsApp not for?
Emergencies, urgent medical symptoms, or situations requiring immediate clinical intervention. If someone is at risk of harm or severe symptoms occur, contact local emergency services.
15. Can you help even if we live in different countries or time zones?
Yes. Our services are remote and designed to work internationally. We schedule sessions across time zones and keep communication simple and organized.
Booking, Payments, Policies
16. How do I book a session?
Use the booking button on the website. You’ll select a service, pick a time slot, and receive confirmation details.
17. What is your cancellation or rescheduling policy?
You can reschedule or cancel within the notice period stated on our policy page. Late cancellations and no-shows may be subject to a fee, as outlined there.
18.Do you offer refunds?
Refund eligibility depends on the timing and type of service. Please review the Refund & Cancellation Policy for exact terms.
Safety, Privacy, and Expectations
19. Is my information confidential?
Yes. We treat all shared information as confidential and handle it with care. Details are explained in our Privacy Policy.
20.What if the situation is urgent or unsafe?
If there is immediate danger (falls, severe confusion, breathing issues, sudden severe symptoms), contact local emergency services right away. Our service is not a substitute for emergency care.
21.Do you offer refunds?
Every care situation is different. We can’t promise specific outcomes, but we can promise structured guidance, practical tools, and support that helps you make informed decisions and reduce stress.
21.What languages do you support?
We primarily provide support in English (and can offer Turkish support depending on availability). If language is a concern, message us before booking.
Getting Started
23.How should I prepare for the session?
Yes. We treat all shared information as confidential and handle it with care. Details are explained in our Privacy Policy.
24. I’m not sure which service to choose—what should I do?
Start with a short consult. We’ll clarify your needs and recommend the best next step.
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Safer Care At Home
Whether you have a question about our digital guides or need 1-on-1 advice, our team is ready to support your caregiving journey.